Refund Policy

About our products

The Australian Retirement Toolkit sells downloadable digital workbooks and planners (PDF and editable document files). Once purchased, these files are delivered electronically and are accessible from your account library and via a secure download link sent by email.

Merchant of Record

Purchases are processed by our reseller, Paddle.com Market Ltd and its affiliates ("Paddle"), which acts as the Merchant of Record for all orders. Paddle handles payment processing, order fulfilment records, invoicing, applicable taxes and buyer/order support associated with the transaction.

Requesting a refund

Refunds for purchases processed through Paddle are handled by Paddle in accordance with Paddle's applicable refund policy and any mandatory consumer rights that apply to you, including the Australian Consumer Law.

Because Paddle is the Merchant of Record, refund requests for Paddle transactions should be submitted through Paddle's buyer/order support process. You can:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Contact us at hello@genxretirementtools.com and we will help you raise the request with Paddle.

Please include your order/receipt reference from Paddle and a brief reason for the request. Approved refunds are issued by Paddle back to the original payment method.

Your consumer rights

Nothing in this Refund Policy is intended to exclude, limit, restrict or modify any statutory rights, consumer guarantees, or other remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer protection legislation. If a product is faulty, not as described, or does not meet a consumer guarantee, you may be entitled to a remedy regardless of any general refund period or policy stated above.

Questions

If you have any questions about this Refund Policy, please contact us at hello@genxretirementtools.com.